Excellence: The Art of Hospitality is an ESL book teaching one the very basics of hospitality & services industry

The Service and Hospitality industry is quite fascinating, but equally challenging. Excellence: The Art of Hospitality teaches you how to interact and treat people. This book will help you to master the hospitality and service industry which is one of a communication.


This book is based on author's personal expertise of more than 30 years in the industry and is coupled with the knowledge and experience as an English as a second language teacher. The principle objective of this series is that it should be able to familiarize the prospective learners with a wide variety of situations/questions frequently asked in hospitality & services industry.

230 page self guided book with answer keys

  • Essential hospitality industry terms and phrases are used in each lesson

  • The book focuses on the twelve most important and popular situations in the hospitality industry

  • Practical examples and exercises to apply the terms and phrases learned

  • Confidently and fluently communicate with English speaking guests in the most common circumstance

  • Extend vocabulary and use hospitality vocabulary correctly


Amy Sullivan is an American expert with more than 30 years in the hospitality industry and is coupled with knowledge and experience as an English as a second language teacher. While traveling and experiencing many restaurants and hotels in Asian countries like China, Thailand, and Vietnam, she realized that English is still a significant obstacle for those working in this industry. This creates a great barrier for them in communicating with foreign visitors, reducing the working environment's professionalism and narrowing the door to their promotion. That is why Amy Sullivan has launched "Excellence - The Art of Hospitality" to help you get closer to your destination.

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